Here's an update on the restock:
We've received most of what we've ordered for June. We're still waiting on about 30 or so boxes that include many of our blonde ponytails, hairbuns, some accessories, and most of our lacefront wigs. Those boxes have been shipped today and we hope to have them by Monday of next week. IF your order is still on hold and you need it for AX, please EMAIL us so we can see about upgrading your shipping for your items if need be when they arrive.
Hi there wonderful people! We've received almost all of our restock (over 150 boxes now, and counting), and we are working our very hardest to get everything out as quickly as possible to you, as we know everyone needs their stuff for AX! We've already pulled one all-dayer, and we're likely to pull at least one more before the week is out.
If you have an emergency in which your items are needed within the next few days, you can email us and we will do our best to help you. Otherwise, we do know that everyone wants their items ASAP and that waiting sucks. We don't like to make you do it, so rest assured we are working our little tails off!
After all restock is shipped, items will be updated with the remaining stock. A new restock list will be going up shortly. Thanks for everything!
Attention customers! We are working on as many weekend orders as possible today (May 19th), but we will be going on a small hiatus the next few days as we move to our new warehouse! If you have a wig emergency please contact us through email@example.com. Thank you!
We should be back to fulfilling orders by next Tuesday, May 27th!
The Restock list has been updated for early/mid June.
Additionally, Punchtab, the app we use to keep track of loyalty points, is closing its doors as of May 31.
-April 30, programs can no longer be access and points cannot be earned.
-May 31th, the catalog closes and remaining points can no longer be redeemed.
Additionally, we are also moving our website off of shopify in May on an as-yet undetermined date, and our rewards program will be fully integrated with our page and completely different. Unfortunately, we cannot transfer anyone's points from here to there, so we do ask you redeem your points for rewards codes and gift codes, which WILL work on the new website. We have added new items to the catalog to help facilitate you using up your points in an easy way. You do NOT need to immediately use your rewards code we will issue you after you redeem your points, you need only to redeem them. Also, Punchtab has now instituted a funny rule where you cannot redeem more than one type of reward more than once a day, so if you want multiple $5 off codes, please keep in mind you can only redeem one a day, and we cannot change this. As far as we know, you CAN redeem multiple types of rewards in one day (i.e. a $5 and a $50).
Please note that we are planning to allow gift codes to stack with one another, but gift codes AND percentage off discounts will still not be able to be combined, and must be used on different purchases. Also, because of the LARGE amount of redemptions we are receiving at this time, it may be a week or so before you see your code in your email. Also, we are very sorry, but no points will be able to be earned for purchases made between May 1st and our new site going live in mid-May, due to moving our warehouse and our website. Apologies for the inconvenience.
Thank you all for being so patient with us!
Some of our boxes are being held in customs, so there is a slight delay on our restock.
If you are in need of a wig by Sakuracon, please email us at ArdaOrders@gmail.com ASAP and we can help you find an alternative if your wig does not arrive to us this week. Thank you!