Backorder & Shipping Policies

What Does It Mean To Backorder A Wig?

• If a wig is out of stock, the “Add to Cart” button should say “Backorder”. Payments for backorders are taken up front and place you on a priority waiting list. Backordered wigs will be shipped upon warehouse replenishment. 
• Out of stock wigs do not have guaranteed restock dates. Rough estimates are provided, but we cannot promise when items will replenish. For more information, please visit our restock page. 
• We do not ship partial shipments. Orders with both in stock and backordered items will ship when the backordered item is restocked. In stock items are always allocated for your order. If you prefer to receive your in-stock item first, please place separate orders.
  
• We cannot combine shipments.

When Will I Get My Package?

Orders normally process in 3-5 business days, or 7-10 business days during high volume periods. Processing time does not include weekends or holidays. Business hours are Monday through Friday, 8am to 4pm MST. Please contact us at orders@arda-wigs.com if your order is time-sensitive with RUSH [your order number] as the subject.

To cancel your order, please email us ASAP with the subject - CANCEL [your order number]. We cannot guarantee canceling your order before shipment.

If You Live in the U.S

We offer both USPS and UPS shipping methods. PLEASE NOTE: These are USPS/UPS estimated times as stated on their website. We do not control these estimations! Shipping estimates are not guaranteed and actual shipping times will vary. These shipping times are after processing time has passed.

International

• International packages will be subject to additional fees for customs/duty charges imposed and collected by your country's customs office.
• Customs fees are the responsibility of the customer.
• We cannot mark packages as “gifts".
• International customers from Germany: We are not responsible for fees if a package is returned to us. Please contact your local customs office before placing an order to familiarize yourself with your local customs office's policies.
• International customers from Canada: The Canadian government offers instructions and documents on self-accounting for imports which may save you money on import broker fees added by couriers like UPS or DHL. You can find that information here.

Please note, UPS International packages that are refused at customs may be subject to export fees, which will be deducted from your refund after the package arrives back to our warehouse.

What If My Package Is Lost, Stolen, Or Damaged?

Shipping insurance is included on all domestic packages and on priority mail international and express. Shipping insurance is not included on USPS First Class International. Please be aware that we cannot offer replacements on parcels shipped via this method.  

If your tracking number states delivered but you have not received anything, please check your mail area (mailbox, lobby, front desk, etc) as well as with neighboring residences. If your tracking number says delivered and still nothing has turned up after 48 hours, please contact us at orders@arda-wigs.com and we will start a claim ASAP.

Claims process and investigation typically takes 2-4 weeks before a refund or replacement can be provided.

If a claim is denied for a lost or stolen package, Arda Wigs is not responsible for replacing the lost of stolen package.

I think my wig is defective. What do I do?

Please email us at orders@arda-wigs.com! We try to quality check everything, but mistakes may slip past us. Provide your order number, let us know the issue, and send photos. We are happy to assist you in any way we can!