Refund policy

Return Policy For Wigs And Wig-Related Items

Return Policy For Wigs And Related Items
Wigs/accessories can be returned for store credit if the item was not worn, tried on, or altered, and only if all original packaging is included. Please contact at orders@arda-wigs.com within five business days of receipt. If item has been altered or worn, is missing packaging, or return request isn't made within five days, the eligibility for return is voided. We inspect items at our offices before approving any return to make sure they meet these requirements. Please be honest with your returns. If you’ve put it on your head, do not send it back. Believe it or not, we can tell. :)

Full refunds will only be given in the event of a defective product. If a mistake was made by our shipping department we will happily ship you the correct item immediately. Return labels are provided free of charge so you can ship us back the mistaken item.
ALL SALES OF CLEARANCE AND DISCONTINUED ITEMS ARE FINAL.

Return Policy For Makeup Items

ALL SALES OF MAKEUP AND MAKEUP RELATED ITEMS ARE FINAL. If you receive a defective item please contact us at orders@arda-wigs.com. Please include first and last name, order number, and a description of any potentially defective items. An Arda team member will respond to you within 3 business days.

Please add orders@arda-wigs.com to your email contacts or whitelist to avoid our response possibly being identified as spam.