Backorder/Shipping Policies (Accordion)
- If a wig is out of stock, the “Add to Cart” button should say “Backorder”. Payments for backorders are taken up front and place you on a priority waiting list. Backordered wigs will be shipped upon warehouse replenishment before we update website inventory.
- Out of stock wigs do not have guaranteed restock dates. Rough estimates are provided, but we cannot promise when items will replenish. For more information please visit our restock page under the Info tab.
- We do not ship partial shipments. Orders with both in stock and backordered items will ship when the backordered item is restocked. In stock items are always allocated for your order. If you prefer to receive your in stock item first, please place separate orders.
- Makeup and styling accessories cannot be backordered.
Orders normally process in 3-5 business days, or 7-10 business days during high volume periods. Please see our banner for current processing times. Processing time does not include weekends or holidays. Business hours are Monday through Friday, 8am to 4:30pm CST.
We pride ourselves on fast shipping, but we cannot guarantee same day shipping, even on express 1-2 day packages. Shipping estimates are not guaranteed and actual shipping times will vary. Please contact us via our Contact Us page if your order is time-sensitive.
If You Live in the U.S.
We offer both USPS and UPS shipping methods. PLEASE NOTE: These are USPS/UPS expected times as stated on their website. We do not control these estimations. These estimates do not include processing time:
USPS First-Class: 3-5 business days. 14 oz or less.
USPS Priority: 2-3 business days.
USPS Express: 1-2 business days. Overnight not guaranteed.
UPS Ground: 1-4 business days.
UPS 2-Day Air: 2 business days.
UPS Next Day Air: 1 business day. Best option for overnight.
FREE USPS Priority (2-3 day) shipping on U.S orders $75 USD+! (Before taxes, excluding shipping, and after any applied discounts.)
Some things to keep in mind for international shipping:
- International packages will be subject to additional fees for customs/duty charges imposed and collected by your country's customs office.
- Customs fees are the responsibility of the customer and are not collected or paid in advance by Arda Wigs.
- We cannot mark packages as “gifts".
- International customers from Germany: We are not responsible for fees if a package is returned to us. Please contact your local customs office before placing an order to familiarize yourself with your local customs office's policies. If your state's customs has specific guidelines in order to process your package, please contact email@example.com with special instructions.
Please note, UPS International packages that are refused at customs may be subject to export fees, which will be deducted from your refund after the package arrives back to our warehouse.
USPS First-Class International: For packages under 4 lbs. Average delivery 2-6 weeks. No tracking or insurance; use at your own risk.
USPS Priority International: Average delivery time 6-10 business days. Insured with tracking.
USPS Priority Express International: Average delivery time 3-5 business days. Insured with tracking.
UPS Standard: Average delivery time 2-5 Business Days (Canada and Mexico only).
UPS Worldwide Expedited: Average delivery time 2-5 Business Days.
UPS Worldwide Express Plus: Average delivery time 1-3 Business Days.
Please contact us at firstname.lastname@example.org and we will do our best to get the claims process underway as quickly as possible. Claims process and investigation typically takes 2-4 weeks.