Return Policies
Return Policy For Wigs And Related Items
Wigs/accessories can be returned for store credit if the item was not worn, tried on, or altered, and only if all original packaging is included. Please contact at orders@arda-wigs.com within five business days of receipt. If item has been altered or worn, is missing packaging, or return request isn't made within five days, the eligibility for return is voided. We inspect items at our offices before approving any return to make sure they meet these requirements. Please be honest with your returns. If you’ve put it on your head, do not send it back. Believe it or not, we can tell. :)
Full refunds will only be given in the event of a defective product. If a mistake was made by our shipping department we will happily ship you the correct item immediately. Return labels are provided free of charge so you can ship us back the mistaken or defective item.
ALL SALES OF CLEARANCE AND DISCONTINUED ITEMS ARE FINAL.
Please add orders@arda-wigs.com to your email contacts or whitelist to avoid our response possibly being identified as spam.
Return Policy For Crafting Items
Crafting items can be returned for full purchase price in store credit sans shipping if the item was not open, used, or altered, and all original packaging is included. Please contact at orders@arda-wigs.com within five business days of receipt. If item has been altered, used, opened, is missing packaging, or return request isn't made within five days, the eligibility for return is voided. We inspect items at our offices before approving any return to make sure they meet these requirements.
Full refunds will only be given in the event of a defective product. If a mistake was made by our shipping department we will happily ship you the correct item immediately. Return labels are provided free of charge so you can ship us back the mistake item.
ALL SALES OF CLEARANCE AND DISCONTINUED ITEMS ARE FINAL.